Refund policy

Return & Refund Policy

Last Updated: July 2026

At Oxygenghar, we take great care in selecting, inspecting, and packaging every plant before it is shipped. As our products are live plants, they are natural, perishable items and require special handling. Please read our return and refund policy carefully before placing your order.

Live Plants

Since plants are living organisms, each one is naturally unique. Minor variations in size, shape, color, or fullness are normal and should not be considered defects.

Due to the perishable nature of live plants, we generally do not accept returns or exchanges once an order has been delivered.

Damaged or Incorrect Orders

If you receive:

A damaged plant
A wrong product
A missing item
A package that has been significantly damaged during transit

Please contact us within 24 hours of delivery.

To help us resolve your request quickly, please provide:

Your Order Number
Clear photos of the plant
Photos of the packaging (outer box and inner packaging)
A brief description of the issue

Our team will carefully review your request and, if approved, may offer one of the following:

Replacement of the product
Store Credit
Partial Refund
Full Refund (where applicable)

The resolution will depend on the nature of the issue.

When Refunds or Replacements Are Not Available

We may not be able to approve refunds or replacements in the following situations:

Request submitted after 24 hours of delivery
Minor variations in plant size, shape, color, or leaf count
Natural growth characteristics
Minor soil displacement during shipping
Damage caused after delivery
Improper plant care after delivery
Incorrect shipping address provided by the customer
Failed delivery due to customer unavailability

Order Cancellation

Orders can only be cancelled before they are packed or shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Refund Process

If your refund request is approved:

Refunds will be processed using the original payment method.
Processing time is generally 5–7 business days, depending on your bank or payment provider.

Cash on Delivery (COD)

If a Cash on Delivery order qualifies for a refund, the refund will be processed through a bank transfer or another mutually agreed payment method after verification.