FAQs

🌿 Frequently Asked Questions

Everything you need to know before bringing home your new green companion.

🌱 Will I receive the same plant shown in the photos?

Yes. You will receive the same variety of plant shown on the product page. Since every plant is a living organism, slight variations in height, shape, colour and fullness are completely natural and make each plant unique.

📦 How are the plants packed?

Every plant is carefully inspected, watered and packed using premium plant-safe packaging that helps protect it during transit. We take extra care to ensure your plant arrives fresh, healthy and ready for its new home.

🚚 Will my plant survive shipping?

Yes. We carefully pack every plant using protective, plant-safe packaging to minimize movement during transit. While live plants may experience slight travel stress, they typically recover within a few days with proper care. Simply unpack the plant, place it in bright indirect light, and allow it time to acclimate to its new environment.

💧 How often should I water my plant?

Water only when the top 1–2 inches of soil feels dry. The watering schedule may vary depending on the plant variety, weather and indoor conditions. Avoid overwatering, as it is the most common cause of unhealthy plants.

☀️ Where should I keep my indoor plant?

Most indoor plants grow best in bright, indirect sunlight. Place them near a window where they receive filtered light and avoid prolonged exposure to harsh afternoon sunlight unless specifically recommended.

🪴 Do the plants come with pots?

If the pot is shown in the product images or mentioned in the product description, it is included with your order. Please check the product details for what's included before purchasing.

🏡 Can I keep indoor plants in an air-conditioned room?

Yes. Most indoor plants adapt well to air-conditioned rooms as long as they receive adequate indirect sunlight and are watered according to their needs.

🐶 Are these plants safe for pets?

Some indoor plants may be mildly toxic if chewed by cats or dogs. If you have pets at home, please check the specific product description before purchasing or place the plant out of their reach.

🎁 Can I send plants as a gift?

Absolutely! Indoor plants make thoughtful gifts for birthdays, anniversaries, housewarming celebrations, festivals, weddings and corporate gifting.

⚠️ What if my plant arrives damaged?

If your plant arrives damaged, please contact us within 24 hours of delivery with your order number and clear photos of the plant and packaging. Our support team will review your request and provide the best possible resolution according to our policy.

🚚 How long does delivery take?

Most orders are delivered within 3–7 business days, depending on your location and courier service availability.

🌿 Do you provide plant care instructions?

Yes. Every product page includes easy-to-follow care instructions. Our goal is to help your plant stay healthy and thrive from day one.

💚 Why choose Oxygenghar?